FAQs » Mail Settings

Frequently Asked Questions


Parent Categories

TOP LEVEL

Sub Categories

Smartphone Mail setup (0)

Category: Mail Settings

Page 1 of 2 - « Previous 1 2 » NextAll Page: Items per page:
Q

Delay in Mail Delivery

A

Delay in Mail Delivery

The Mail server will attempt to deliver all mails immediately. However there may be instances where delivery is delayed due to various reasons. One example is when the remote receiving email server is not available.

The following depicts how the Mail server will behave for delayed mails:

  1. The mail delivery will be retried every 15 mins.
  2. You will get a notification regarding the delay after the mail has not been delivered for the first 6 hours as well as every subsequent 6 hours. Note that this is only for notification and there is no action required from you as the user.
  3. If the delivery is still unsuccessful after 24 hours, the delivery will be deemed as failed and the mail will be returned to the user.

b


Author: Sahara Net - Support
Q

How add a name to the Blocked Senders List?

A

add a name to the Blocked Senders List?

  1. On the Tools menu, click Options.
  2. On the Preferences tab, under E-mail, click Junk E-mail.
  3. Click the Blocked Senders tab.
  4. Click Add.
  5. In the Enter an e-mail address or Internet domain name to be added to the list box, enter the name or address you want added, and then click OK.
  6. Repeat steps 4 and 5 for each name or address that you want to add.

 NOTES 

  • You can quickly add a name to the Blocked Senders List by right-clicking the junk e-mail message, and then, on the shortcut menu, pointing to Junk E-mail and clicking Add Sender to Blocked Senders List on the shortcut menu.
  • If you have existing lists of names and addresses that you want to block, you can import the information into Microsoft Office Outlook 2003 by saving the list as a text (.txt) file with one entry per line, and then importing the list.
  • If you are using a Microsoft Exchange Server e-mail account and working online, you must be using Microsoft Exchange Server 2003 or later. If you do not know what version of Exchange server your e-mail account is using, contact your Exchange administrator.
  • To remove a name from the Blocked Senders List, in the Blocked Senders tab, click the name you want to remove from the list, and then click Remove.

b


Author: Sahara Net - Support
Q

How can send Out of Office notices with POP3, IMAP, and Hotmail accounts?

A

You can set up Microsoft Office Outlook 2007 to send an automatic response to some or all of the people who send you e-mail messages.If you use a Microsoft Exchange Server 2007 account, you should use the Out of Office Assistant. 

Step 1: Create a message template

 TIP   Download a formal or informal out of office message template from Microsoft Office Online.

  1. On the File menu, point to New, and then click Mail Message.
  2. On the Options tab, in the Format group, click Plain Text.
  3. In the message body, type the message that you want to send as your automated reply.
  4. In the message window, click the Microsoft Office Button Button image and then click Save As.
  5. In the Save As dialog box, in the Save as type list, click Outlook Template (*.oft).
  6. In the File name box, type a name for your message template, and then click Save.

Step 2: Create a rule to automatically reply to new e-mail messages

Do the following:

  1. On the Tools menu, click Rules and Alerts.
  2. In the Rules and Alerts dialog box, click New Rule.
  3. Under Start from a blank rule, click Check messages when they arrive, and then click Next.
  4. Under Which condition(s) do you want to check?, select the sent only to me check box and any other criteria that you want, and then click Next.
  5. When you see a dialog box informing you that this rule will be applied to every message that you receive, click Yes.
  6. Under What do you want to do with the message?, select the reply using a specific template check box.
  7. Under Step 2: Edit the rule description (click an underlined value), click a specific template.
  8. In the Select a Reply Template dialog box, in the Look In box, click User Templates in File System.
  9. Select the template that you created in the previous section, and then clickOpen.
  10. Click Next.
  11. Optionally, select the check boxes for any exceptions to the auto-reply rule.
  12. Click Next.
  13. Under Step 1: Specify a name for this rule, type a name for the auto-reply rule, and then click Finish.

 TIP   Consider creating an Outlook task or to-do reminder to help you remember to turn off this rule when you want to stop sending automatic replies.

The reply using a specific template rule in the Rules Wizard sends your automated reply only once to each sender during a single session. This rule prevents Outlook from sending repetitive replies to a single sender from whom you receive multiple messages. During a session, Outlook keeps track of the list of users to whom it has responded. If you exit Outlook and then restart it, however, the list of the senders who have received automated replies is reset.

 IMPORTANT   For the Rules Wizard to send a reply automatically, Outlook must be running and configured to check periodically for new messages.

Turn off automatic replies

To turn off the rule you created in step 2 above, do the following:

  1. On the Tools menu, click Rules and Alerts.
  2. On the E-mail Rules tab, under Name, clear the check box for the rule you want to turn off. 

Author: Sahara Net - Support
Q

How do I clean up my mail if I have reached my quota?

A

Go to webmail and Login with your Email ID and password. delete any old messages and click on "Empty Trash". Do the same for you Inbox as well as your other folders. You cam also delete entire folders if you do not need any of the emails inside them. Go to the "Folders" tab, click on the folder and then choose action "Empty" (to remove all emails in the folder, but leave the folder) or "Delete" (to remove both the mails and the folder).

Q

How to back up and restore Outlook Express items ?

A

How to back up Outlook Express items

Step 1: Copy message files to a backup folder

Step A: Locate the Store folder

  1. Start Outlook Express.
  2. Click Tools, and then click Options.
  3. On the Maintenance tab, click Store Folder.
  4. In the Store Location dialog box, copy the store location. To do this, follow these steps:
    1. Put the mouse pointer at one end of the box under the Your personal message store is located in the following folder box.
    2. Press and hold the left mouse button, and then drag the mouse pointer across the Your personal message store is located in the following folder box.
    3. Press CTRL+C to copy the location.
  5. Click Cancel, and then click Cancel again to close the dialog box.

Step B: Copy the contents of the Store folder

  1. Click Start, click Run, press CTRL+V, and then click OK.
  2. On the Edit menu, click Select All.
  3. On the Edit menu, click Copy, and then close the window.

Step C: Create a backup folder

  1. Right-click any empty area on your desktop, click New, and then click Folder.
  2. Type Mail Backup for the folder name, and then press ENTER.

Step D: Paste the contents of the Store folder into the backup folder

  1. Double-click the Mail Backup folder to open it.
  2. Right-click inside the Mail Backup folder window, and then click Paste.

Step 2: Export the Address Book to a .csv file

Important Make sure that you follow this step if you use multiple identities in Outlook Express. 

Microsoft Outlook Express 5.x and Microsoft Outlook Express 6.0 use a Windows Address Book (.wab) file to store Address Book data. The individual data for each identity is stored in a folder by user name within the .wab file that is used.

The only way to separate the Address Book data for different identities is to export the data to a .csv file while you are logged in as a specific identity. If the .wab file becomes dissociated from the user identities, the data can be exported only as one total. In this case, the data cannot be exported folder by folder.

There is another reason to export the .wab file to a .csv file. If the .wab file not exported to a .csv file, but the .wab file is shared with Microsoft Outlook, the addresses are stored in the personal folders (.pst) file in Outlook. When you export the file to a .csv file by using the File menu in Outlook Express, the correct contacts are exported. However, if the Address Book is shared with Outlook, you cannot use the File menu option to export from the Address Book. This option is unavailable.

To export the Address Book to a .csv file, follow these steps:

  1. On the File menu, click Export, and then click Address Book.
  2. Click Text File (Comma Separated Values), and then click Export.
  3. Click Browse.
  4. Select the Mail Backup folder that you created.
  5. In the File Name box, type address book backup, and then click Save.
  6. Click Next.
  7. Click to select the check boxes for the fields that you want to export, and then click Finish.
  8. Click OK, and then click Close.

Step 3: Export the mail account to a file

  1. On the Tools menu, click Accounts.
  2. On the Mail tab, click the mail account that you want to export, and then click Export.
  3. In the Save In box, select the Mail Backup folder, and then click Save.
  4. Repeat these steps for each mail account that you want to export.
  5. Click Close.

Step 4: Export the newsgroup account to a file

  1. On the Tools menu, click Accounts.
  2. On the News tab, click the news account that you want to export, and then click Export.
  3. In the Save In box, select the Mail Backup folder, and then click Save.
  4. Repeat these steps for each news account that you want to export.
  5. Click Close.

How to restore Outlook Express items

Note To restore items when you use multiple identities in Outlook Express, you may have to re-create the identities before you follow these steps. Repeat each step as needed for each identity.

Step 1: Import messages from the backup folder

  1. On the File menu, point to Import, and then click Messages.
  2. In the Select an e-mail program to import from box, click Microsoft Outlook Express 5 or Microsoft Outlook Express 6, and then click Next.
  3. Click Import mail from an OE5 store directory or Import mail from an OE6 store directory, and then click OK.
  4. Click Browse, and then click the Mail Backup folder.
  5. Click OK, and then click Next.
  6. Click All folders, click Next, and then click Finish.

Step 2: Import the Address Book file

  1. On the File menu, click Import, and then click Other Address Book.
  2. Click Text File (Comma Separated Values), and then click Import.
  3. Click Browse.
  4. Select the Mail Backup folder, click the address book backup.csv file, and then click Open.
  5. Click Next, and then click Finish.
  6. Click OK, and then click Close.

Step 3: Import the mail account file

  1. On the Tools menu, click Accounts.
  2. On the Mail tab, click Import.
  3. In the Look In box, select the Mail Backup folder.
  4. Click the mail account that you want to import, and then click Open.
  5. Repeat these steps for each mail account that you want to import.
  6. Click Close.

Step 4: Import the newsgroup account file

  1. On the Tools menu, click Accounts.
  2. On the News tab, click Import.
  3. In the Look In box, select the Mail Backup folder.
  4. Click the news account that you want to import, and then click Open.
  5. Repeat these steps for each news account that you want to import.
  6. Click Close.

b


Author: Sahara Net - Support
Q

How to Back Up Emails & Contacts From Outlook 2007 ?

A

You can use Microsoft Outlook 2007 to store and organize your emails and contacts in a desktop program setting. As you continue to use Outlook 2007 over an extended period of time, you may come to store a lot of important information within the Outlook data file. To prevent the loss of your valuable data, periodically back up your Outlook emails and contacts.

 

Instructions
 

 

    • 1

      Launch Microsoft Outlook.

    • 2

      Click "File" at the top of the window. Then click "Import and Export." click "Next."

    • 4

      Click "Outlook Data File (.pst)" and then click "Next."

    • 5

      Click "Personal Folders" from the list of folders in the center of the window and click the box to the left of "Include subfolders." Then click "Next."

    • 6

      Click "Browse" and select a location on your computer for the backup copy of your emails and contacts.

    • 7

      Click "Finish" to create your backup file.

       

      b


Author: Sahara Net - Support
Q

How to Back Up Your Outlook 2007 Email ?

A

Microsoft Outlook is the email program included in the Microsoft Office Suite. Outlook holds email messages, contacts, a calendar and even task lists. If you are using Outlook for your email, you would be wise to back it up every six to eight weeks.
 

 

 

Instructions

 

    • 1

      Click "File" and then "Import and Export." The Import and Export Wizard opens.

    • 2

      Click "Export to a file" and click "Next." Select "Personal Folder File (.pst)." A .pst file will back up everything that Outlook contains. Click "Next."

    • 3

      Click the "-" next to Personal Folders to collapse its contents. Click to check the box next to "Include subfolders" and click "Next."

    • 4

      Leave the default name in the Save Exported File As field as is or rename it anything you want. Click "Browse" to select the backup file location. You might want to save it in your Documents or on your Desktop so you can find it easily. Click "Finish."

       

      b

 


Author: Sahara Net - Support
Q

How to blocked senders list in Outlook 2007 or in Outlook 2010?

A

This behavior is by design in Outlook 2007 and in Outlook 2010. The command to block the sender's domain was not added to the shortcut menu in order to prevent users from accidentally clicking it. By clicking such a command, a user might have unintentionally blocked everyone who sends an email message from that specific domain. This includes everyone who uses a common carrier or ISP, such as @example.com.

When you right-click an email message in Microsoft Office Outlook 2007 or in Outlook 2010, there is no shortcut menu command to add a sender's domain to the Blocked Senders list.

Note When you right-click an email message, there is a shortcut menu command to add a sender's domain to the Safe Senders list.
 
To work around this behavior, manually add the sender's domain to the Blocked Senders list. To do this, follow these steps.
 
 
Outlook 2007
1.       Right-click the email message that was sent from a domain that you want to block, point to Junk E-mail, and then click Junk E-mail Options.
2.       Click the Blocked Senders tab.
3.       Click Add.
4.       Type the domain that you want to block, such as @example.com.
5.       Click OK.
6.       Click OK to close the Junk E-mail Options dialog box.
 
 
 
Outlook 2010
1. Right-click the email message that was sent from a domain that you want to block, point to Junk, and then click Junk E-mail Options.
2. Click the Blocked Senders tab.
3. Click Add.
4. Type the domain that you want to block, such as @example.com.
5. Click OK.
6. Click OK to close the Junk E-mail Options dialog box.
b

Author: Sahara Net - Support
Q

How to configure Microsoft Outlook 2003?

A

To configure Microsoft Outlook to connect to the mail server:

1.Select Tools >E-Mail Account ... menu 
 
2. Select the Add New E-mail account... then click Next.
 
 
3.Choose the type of server Select POP3, then select Next.
 
4. Select Manually configure server settings or additional server types then select Next .
On the Internet E- mail settimgs (POP3) screen give the User information,
enter your Name,
your full email address.
Under Server information,
Account Type –  POP3
Incoming mail server – example@domain.com
Outgoing mail server (SMTP) – example@domain.com
Also enter the logon information,
enter your user name in full (mailboxname@domainname)
enter the password. thin click More Sitting...
 
 
 
Select Outgoing Server tab and mark My outgoing server (SMTP) requier authentication.
then click OK.
 
 
      
The email account configuration has been completed now you can send/receive email via outlook.b
b

Author: Sahara Net - Support
Download PDF Datasheet: msoutlook.pdf (460.87 KB)
Please note you will need the free Adobe Reader™ to view this file.
Q

How to configure Microsoft Outlook 2007?

A

 

To configure Microsoft Outlook 2007 to connect to the mail server:
 
 
1. Access the Tools | Account Settings... menu 
 
 
 
 
 
2. Select the E-mail tab, and click the New... button 
 
 
 
 
 
3. Select Microsoft Exchange, POP3, IMAP or HTTP, then select Next 
 
 
 
 
 
4. Select Manually configure server settings or additional server types then select Next .
 
 
 
 
 
5. Select Internet E-Mail then select Next .
Enter the email account settings 
Specify the incoming and outgoing mail servers. E.g. mail.[example].com 
Specify the account name and password (account name is formatted as mailboxname@domainname)
 
 
 
 
 
 
 
You can now send and receive your email !

Author: Sahara Net - Support
Page 1 of 2 - « Previous 1 2 » NextAll Page: Items per page:
Hide ALL Answers  |   TOP   |  Back